The Mission: Design technology solutions and experiences that enable anyone, anywhere to be able to do what they love in the most efficient and simplest way possible.

About Position

This is available as a part time or seasonable position.

Business’s don’t run themselves. They’ve got superhumans behind them keeping them running, and you can be in charge of keeping these systems in tune. Razelle supports a large variety of different types of business’s using all of our business products and services. From our RazelleWiFi to RazelleVoIP, to hosting and email, all support methods for our business products are trainable and you can be on the frontline line helping our business customers stay running. All of our normal services are on the table for you to support our clients with as well. You’ll be tasked with fielding calls and incidents from our business clients, helping them resolve their issues with our business line of products, or dispatching technical agents as needed. If you have ever wanted to see how business operates behind the scenes, get hands on with powerful business technology, and make sure it stays operating, this is the career for you.

Note: While this job does not require any specific certifications, and is trainable, technical knowledge and expertise is required to adequately perform with high standards.

Responsibilities

·      Support and troubleshoot our line of business products which include RazelleWiFi, RazelleVoIP, hosting, databases, email, development rollouts and more and perform our normal consumer-facing repair services (virus removal, backup/transfer/reinstall, etc).

·      Dispatch technical agents on-site if needed

·      Provide remote support both in person or virtually from your desktop

·      Ability to knowledgeably but without confusing customer explain a resolution processes and steps needed to ensure their satisfaction

·      Ability to work on assigned projects outside normal day to day activities

·      Research, troubleshoot, and build off other ideas to ensure difficult issues are resolved

·      Keep clients informed on repair process and document notes and processes along the way

·      Communicate and follow up on occasion directly with business clients to ensure all products and services for functioning properly

Requirements

·      Technical knowledge with a variety of operating systems including Windows, Mac OS X, iOS, and Android is required

·      Ability to be trained on new systems that involve networking both wireless and wired.

·      Experience with coding languages such as HTML & CSS are highly looked for. (We won’t ask you to write the next big app, but being able to read and understand the flow of code is what we are looking for)

·      Test technology functions, diagnostics, and provide outside of the box solutions

·      Use previous experience or your own real world knowledge to resolve issues you may not have seen before, but can research and find a path to solution

·      Familiar with backing up, imaging, reinstalls, handheld small tools such as screwdrivers or voltmeters

·      Resolve common customer frustrations, such as but not limited to security concerns related to viruses

·      Ability to document and explain for proper notes and billing to occur and be reviews

·      Ability to work correctly, diligently, and quickly

·      Previous experience, projects, or examples of technical work and skill level will be requested to be shown

·      Top notch presentation of your brand, your vibe, and how you present yourself

·      A natural drive to help others

·      Exceptional writing and verbal abilities, and ability to teach respecting a wide variety of skill levels

·      Ability to build long lasting relationships on friendliness and trustworthiness

·      Working well with a variety of people, teams

·      Ability to make “executive” decisions quickly and accurately if needed

·      Demonstrate ability to master Razelle products, services and solutions

·      Flexible work schedule, including evenings and weekends in a retail store

·      You must be at least 18+ years old, and provide a valid driver’s license in the country in which you are applying, along with having a 2+ year clean driving record

Razelle is an equal opportunity employer and does not discriminate. We’re excited to work with you, and hope the feeling is mutual.  To Apply, click the Apply button above.