The Mission: Design technology solutions and experiences that enable anyone, anywhere to be able to do what they love in the most efficient and simplest way possible.

About Position

This is available as a part time or seasonable position.

Razelle doesn’t run on air; we have large systems that require constant management and care to ensure business runs as usual. As an Internal Technical Agent, you will be expected to provide internal support to all employees for all our internal systems and software. You will be taught how Razelle runs from the top down, to ensure any issue can be resolved with the best result.

We may support our clients, but our employees also need support as well for IT related issues.

Responsibilities

·      Resolve and repair internal hardware and software issues for Razelle equipment

·      Be a direct line of support for employees for technical issues or questions should they arise

·      Be able to work on projects and come up with creative ideas on how to make certain process’s better and more efficient, by reporting directly to upper management and the CEO

Requirements

·      Become a trusted partner amoung your peers

·      Technical knowledge with a variety of operating systems including Windows, Mac OS X, iOS, and Android is required

·      Test technology functions, diagnostics, and provide outside of the box solutions

·      Use previous experience or your own real world knowledge to resolve issues you may not have seen before, but can research and find a path to solution

·      Familiar with backing up, imaging, reinstalls, handheld small tools such as screwdrivers or voltmeters

·      Resolve common customer frustrations, such as but not limited to security concerns related to viruses

·      Ability to document and explain for proper notes and billing to occur and be reviews

·      Ability to work correctly, diligently, and quickly

·      Previous experience, projects, or examples of technical work and skill level will be requested to be shown

·      Exceptional writing and verbal abilities, and ability to teach respecting a wide variety of skill levels

·      Working well with a variety of people, teams

·      Ability to make “executive” decisions quickly and accurately if needed

·      Demonstrate ability to master Razelle products, services and solutions

·      Flexible work schedule, including evenings and weekends in a retail store

·      You must be at least 18+ years old, and provide a valid driver’s license in the country in which you are applying, along with having a 2+ year clean driving record

Razelle is an equal opportunity employer and does not discriminate. We’re excited to work with you, and hope the feeling is mutual.  To Apply, click the Apply button above.